Your car is damaged. You need to work. A replacement vehicle bridges the gap while repairs happen.
Here's exactly what replacement vehicles are, who provides them, how fast you get one, and what you need to know.
What is a Replacement Vehicle?
A replacement vehicle is a temporary car provided while yours is being repaired after an accident. It's a way to stay mobile and avoid loss of earnings.
Who Pays for It?
**Non-Fault Accident:** The at-fault party's insurer pays (via your insurer's credit hire arrangement).
**At-Fault Accident:** Depends on your policy. Some policies include "own damage credit hire." Check your documents or call your insurer.
How Fast Can You Get One?
**Easy Car Claims:** 24 hours. Delivery available, or collection at our location.
**Availability:** 24/7, including weekends and bank holidays.
TfL Compliance: PCO Drivers
Every vehicle we provide: - Is fully TfL-licensed - Has current insurance - Meets safety standards - Is emissions-compliant - Comes with full documentation
You can work with Uber, Bolt, FreeNow, or Ola immediately. No paperwork delays.
Vehicle Quality
Our replacements are: - Current or near-current model - Similar condition to your original - Professionally maintained - Fully detailed before handover
They're not "cheap substitutes." They're vehicles you'd be happy to drive.
Insurance Coverage
The replacement vehicle is: - Fully insured from day one - Named-driver insured (you're the insured driver) - Any damage is covered by the at-fault party's insurer
You're protected on day one.
Cost to You
**Non-Fault:** £0. The at-fault party's insurer pays.
**At-Fault:** Depends on your policy. Some policies cover credit hire; others don't. We'll confirm upfront.
Delivery & Collection
**Delivery:** £0 for London delivery within 24 hours.
**Collection:** Available at our location, 24/7.
**Return:** Once repairs are complete, we collect your replacement and deliver your repaired vehicle.
What Happens Next
1. **Day 1:** Report the accident, we arrange replacement 2. **Day 2:** Replacement delivered or ready for collection 3. **Day 2-7:** Work in replacement while repairs happen 4. **Day 7:** Your vehicle is repaired and ready 5. **Day 8:** Replacement returned, your vehicle delivered 6. **Day 60-90:** At-fault insurer reimburses credit hire costs
Key Points
- Available within 24 hours ✓ Fully TfL-licensed (for PCO drivers) ✓ Fully insured ✓ Free for non-fault claims ✓ Professional quality ✓ Delivery and collection within 24 hours
A replacement vehicle means zero downtime. You keep earning while we fix your car.
24/7 claims line
Have a question about your claim?
Our team is available anytime. Call us and a real handler will pick up in about 2 minutes.