Need help right now
Just had an accident?
Take a breath. Call our 24/7 line when it is safe to do so, and we'll help with recovery, repairs and a replacement vehicle.
This guide is general information, not legal advice. If anyone is hurt, call 999.
What to do in the next 10 minutes
Four things matter. The rest can wait.
Check everyone is safe
If anyone is hurt, call 999. Switch off engines. Move somewhere safe if traffic is moving. Hazard lights on.
Get the other driver's details
Name, phone number, address, vehicle registration, make/model, insurance company. No need to discuss fault. If you can't exchange details at the scene, you must report the accident to the police as soon as possible, and within 24 hours.
Take photos
Damage to both vehicles, the wider scene, road signs, road markings, the position of the cars. The more the better.
Call us
0208 090 8872. We take the details, arrange recovery if needed, and aim to arrange a replacement vehicle within 24 hours.
What happens after you call us
A clear path from the roadside to your car back on the road.
You call
24/7 line. We listen, take the details and talk through what happened.
We dispatch
Recovery if you need it. We aim to arrange a replacement vehicle within 24 hours.
We repair
In-house bodyshop. No third-party queue. Your handler updates you every step.
The at-fault insurer pays
After a non-fault accident, we recover our repair, recovery and hire charges from the at-fault insurer, so there is nothing to pay upfront. Hire is on credit-hire terms; if recovery fails you may be liable for the charges.