Terms of Service

1. What we do

Easy Car Claims is a car garage and body shop. We provide accident repair, recovery, storage and replacement vehicle services after car, van and motorcycle accidents, including:

• Vehicle recovery and storage
• Replacement vehicles (credit hire) after non-fault accidents
• Repairs at our own bodyshop
• Preparing the documents needed to recover our charges
• Dealing with the at-fault party's insurer or the MIB to recover our charges

We do not pass your details to anyone else to handle your accident. Your loss of earnings is your own claim, separate from our charges.

2. What we do not do

We are not authorised or regulated by the Financial Conduct Authority (FCA) and we do not carry on regulated claims management activity. We do not deal with personal injury claims.

We are not solicitors. We do not provide legal advice and we do not conduct litigation. We use solicitors to recover our charges. Because our charges are recovered as your losses, the solicitors act in your name and will send you their own client-care letter and terms.

We are not an insurance broker and we do not sell insurance policies. Decisions about your own insurance policy remain between you and your insurer. We do not lend money or provide credit.

3. How we are paid

Our income comes from the repair, recovery, storage and replacement vehicle services we provide. We do not receive payment for passing your details to anyone.

4. Eligibility

Our services are available to UK residents whose vehicle is registered and insured in the UK. Certain services, such as credit hire, require valid driving credentials and may require additional checks. We may decline to provide services where eligibility cannot be confirmed.

5. Paying for our services, credit hire, recovery and storage

After a non-fault accident, the at-fault driver's insurer normally pays for the losses the accident caused. We seek to recover our vehicle-related charges from the at-fault insurer, so you do not pay them upfront.

If you were at fault or partially at fault, repair, recovery, storage and hire costs are payable by you unless your insurer instructs and pays us directly. We will confirm who is paying before we start work.

Replacement vehicles are provided under a separate credit-hire agreement, which you will be given before you sign. The hire charges are claimed from the at-fault insurer. If recovery fails, if liability is disputed or not accepted in full, or if you break the hire agreement, you may be liable for some or all of the hire charges, as set out in that agreement. Seehow credit hire works.

Recovery and storage are charged at the rates set out in your recovery and storage agreement, which we give you before we move or store your vehicle. If these charges are not recovered from the at-fault insurer, you may be liable for them. We will tell you before storage charges start and when they stop.

Our charges are recovered as your losses, so recovery is made in your name. If the insurer does not pay, solicitors may need to start court proceedings in your name. You may need to sign a statement of truth and attend court. The solicitors will explain any costs risk, and how it is covered, before anything is issued.

6. Repairs

We carry out work with reasonable care and skill. We will not do extra work above the agreed quote without your agreement.

Repairs carry our written workmanship warranty. The length and terms are set out on your invoice. This does not affect your legal rights.

7. Cancellation

If you agree to our services away from our premises or at a distance, you can cancel within 14 days of the agreement without giving a reason. If you ask us to start within that period (for example recovery or delivery of a hire vehicle), and you then cancel, you pay a proportionate amount for what we have already provided. Once a service has been fully provided at your request, the right to cancel it ends. To cancel, tell us by email or phone, or use the cancellation form below.

Email claims@easycarclaims.co.uk or call 0208 090 8872.

8. Your obligations

• Provide accurate and complete information about the accident, the vehicle, and any third parties
• Cooperate with reasonable requests for evidence (photos, witness details, police reference)
• Notify us promptly of any change of circumstances or any direct contact from the third-party insurer
• Use any replacement vehicle in accordance with the credit-hire agreement provided
• Tell us before you accept any payment from the other driver or their insurer, as it may affect recovery of our charges

9. Collecting your vehicle and ending the agreement

We may keep your vehicle until repair charges you owe for at-fault work are paid. If you do not collect your vehicle after we tell you it is ready, we will write to you. Storage charges may then apply, and if it remains uncollected we may deal with it as the law allows after giving you notice.

Either of us may end the agreement by giving notice. You pay for services already provided.

10. Limitation of liability

We use reasonable care and skill in performing our services. We are not responsible for:

• Decisions of insurers, courts, the Motor Insurers' Bureau, or any third party
• Delays caused by insurers, the police or witnesses. We remain responsible for businesses we choose to work with.
• Outcomes of any legal proceedings, including proceedings brought by solicitors to recover our charges

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law. Nothing in these Terms affects your statutory rights as a consumer.

11. Data protection

We process your personal data in accordance with our Privacy Policy. We are a UK GDPR data controller for the personal data you provide.

12. Complaints

We aim to resolve any concerns promptly. If you are not satisfied with our service:

1. Email claims@easycarclaims.co.uk with the subject "Complaint" and details of the issue, or call 0208 090 8872
2. We acknowledge complaints within 5 working days and aim to give a final response within 8 weeks
3. Complaints about work done by solicitors acting for you should go to those solicitors first, under their own complaints procedure

If we cannot resolve your complaint, we will tell you in writing and give you the name and website of a certified alternative dispute resolution provider, and whether we agree to use it.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always available at this page, with the "Last updated" date above. Changes do not apply to services you have already asked us to provide unless you agree.

14. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales deal with any disputes. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts of Scotland or Northern Ireland.