Hybrid or electric saloon (PCO)
Models vary, subject to availability
Fuel
Hybrid or electric
TfL
Private Hire
ULEZ
Compliant
For drivers working on Uber, Bolt, FreeNow and similar platforms. Exact model subject to availability.
Replacement vehicle fleet
TfL-licensed replacement vehicles, usually within 24 hours.
We try to match the type of vehicle you normally drive so you can stay in the same Uber, Bolt or FreeNow category, subject to availability. Ask us before taking a larger or higher category vehicle, as you may be liable for any extra cost.
Why fleet quality matters for PCO drivers
A courtesy car offered after an accident may not be licensed or insured for private hire work. Check before you rely on one.
Our PCO vehicles have TfL Private Hire Vehicle (PHV) licensing. Our vehicles are insured under our own fleet policy for hire-and-reward use. You must meet our driver requirements; the hire agreement explains what happens if the vehicle is damaged.
Why category matters: if the replacement only qualifies for a lower platform category than your own vehicle, you may earn less. We check which platform categories a vehicle qualifies for and try to match yours, subject to availability.
By type
Replacement vehicle types
Executive saloon (PCO)
Models vary, subject to availability
Fuel
Varies by vehicle
TfL
Private Hire
ULEZ
Compliant
For drivers who normally work on executive platform categories. Exact model subject to availability. Platform category rules are set by the platform.
Larger vehicle / MPV (PCO)
Models vary, subject to availability
Fuel
Varies by vehicle
TfL
Private Hire
ULEZ
Compliant
For drivers who normally work on larger-vehicle platform categories. Exact model subject to availability.
Standard car (private use)
Models vary, subject to availability
Fuel
Varies by vehicle
TfL
N/A (private use only)
ULEZ
Compliant
For non-PCO drivers. Exact model subject to availability.
Exact models depend on availability. PCO vehicles meet TfL licensing requirements. We'll confirm the actual vehicle before handover.
Compliance: what PCO work requires
TfL Private Hire licence
Our PCO vehicles carry a current TfL PHV licence and MOT. We check these before handover.
ULEZ + Congestion Charge
Our vehicles meet ULEZ standards or are fully electric. Most private hire vehicles are not exempt from the Congestion Charge, so check TfL's current rules for the vehicle you are given.
Covered by our fleet policy
Our vehicles are insured under our own fleet policy for hire-and-reward use. You must meet our driver requirements; the hire agreement explains what happens if the vehicle is damaged.
24/7 phone line
If anything goes wrong with the replacement during your hire period, such as a breakdown or accident, call our 24/7 phone line.
Need a replacement vehicle now?
Call our 24/7 phone line and we'll arrange a suitable vehicle, usually within 24 hours, subject to availability. After a non-fault accident the hire is on credit-hire terms, with charges recovered from the at-fault insurer. You may be liable for them if recovery fails.