Can I get help if I'm at fault?

Yes. Depending on your insurance policy, you may still be covered for repairs and replacement vehicles. We review your policy and advise on what's recoverable.

Will I lose my no-claims bonus if I'm at fault?

Your insurance policy determines your no-claims status. We handle the claim process transparently so you understand exactly what applies to your situation.

What does my insurance cover for at-fault claims?

This depends on your specific policy, excess, and coverage limits. We review your policy details and explain exactly what's covered.

At-Fault Accident Claims

Accidents happen. Even if you're at fault, we can still help with repairs, replacement vehicles, and support. Let's review your policy and get you back on the road.

Call 0208 090 8872

At-Fault Claims: What We Cover

What you may be covered for

Vehicle repairs at our in-house bodyshop
Replacement vehicle while repairs are underway
Delivery and collection of your vehicle
Professional inspection and assessment
Direct updates from a dedicated claims handler

What applies

Your excess applies (typically £300-£1,000)
Your no-claims bonus may be affected (depends on policy)
Your insurance premium may increase
Liability rests with you, not the other party

How we help

Four steps to keys back in your hand

Policy review

We review your insurance policy to understand what coverage applies to your specific situation.

Transparent quote

A clear quote for repairs, excess, and any additional costs. No hidden charges.

Fast repairs

Our in-house bodyshop handles repairs quickly and professionally. Most jobs in 5-7 days.

Replacement provided

While repairs are ongoing we provide a replacement vehicle so you stay mobile (subject to policy).

Why us, even when at fault

Why choose us for at-fault claims?

In-house bodyshop

We own and operate our repair facility. Faster turnaround, better quality, zero outsourcing delays.

Transparent pricing

No hidden mark-ups. No surprise invoices. We quote upfront and stick to it.

One handler, one number

You get a dedicated claims handler from day one — same person from first call through to handover. Call them, email them, get the update directly.

Replacement vehicle

Stay mobile while repairs happen. Replacement available within 24 hours.

Professional team

Our claims specialists understand at-fault situations and guide you through the process.

Fair excess recovery

If you can recover any costs through your insurance, we pursue every avenue.

What happens next

Three quick steps

Even when you're at fault, we make the process clear and quick.

Step

Submit your claim

Call us or submit details online. We acknowledge within 2 hours and request your insurance policy details.

Step

We review your cover

We check what your policy will pay for, explain your excess in plain English, and confirm what's recoverable.

Step

Repair begins

Your vehicle goes into our in-house bodyshop. We coordinate with your insurer; you focus on getting back on the road.

No obligations

Get a quote for your at-fault claim

Call us anytime, 24/7. We'll review your situation, check your policy, and give you a clear quote with no obligations.

0208 090 8872